Q: After the customer has received and worn the shoes for a period of time, only to discover that the size is incorrect, what should be done?
A: Since the perception of a shoe’s size is a very subjective experience, you must rely on a Foot Arch Fitting Specialist or your recruiter to determine the correct shoe size. If your shoes do not fit, the company allows no-strings-attached exchanges within one week of delivery.

Q: Why have I received the wrong bonus amount or failed to receive my bonus?
A: The company issues bonuses twice a month, once on the 5th and once on the 20th of the month (postponed on holidays). The calculation period for the bonus issued on the 5th spans the 1st to the 15th of the previous month (Foot Arch Corrector Shoe Sets). The calculation period for the bonus issued on the 20th spans the 16th to the 31st of the previous month (Foot Arch Corrector Shoe Sets). Lifestyle Winner Product Series and Franchise Performance Bonuses are all issued on the 20th.
※The company calculates the bonuses based on the date the order is completed. Please check whether or not your orders were completed.
※Sell-6-Get-1 vouchers are not included in the bonus.   
※Did you clearly fill out Recruiter Name & Phone Number?
※Did you turn in the W-9 form and provide Bank Account Info?

Q: How do I assign someone else to be my recruiter?
A: To change recruiters before the order is completed, the customer must fill out an application to change recruiters, explain the reason, as well as provide 3 signatures in agreement (customer, current recruiter, new recruiter). If the order has been completed, the customer must fill out an application, explain the reason, provide 3 signatures in agreement (customer, current recruiter, new recruiter), and pay a processing fee of $35.

Q: Some of my potential customers don’t have money; can I pay for them?
A: Technically, this is a private financial transaction that the company has no jurisdiction over. However, we highly discourage it, for helping your customer pay can easily lead to the following problems:

1. The customer will be more willing to renege. It will also be more troublesome to handle returns and refunds.
2. Customers who have received monetary help are more likely to request refunds, resulting in a waste of manpower and resources.

Q: How much is the down payment to order a Foot Arch Shoe Set?
A: You may pay the full amount, or a minimum of $200.

Q: How do I go about getting a refund?
A: Full refunds for returns are acceptable within 3 days from the order date. If a refund is requested after 3 days, a $98 processing fee will be deducted (10% of product cost), as the ordered products are customized according to the needs of each customer. We have to make a Foot Print, perform shoe fittings to determine size, send Foot Print charts back to Taiwan to make an order, and ship the product from Taiwan to the U.S. Concurrently, various levels of professional staff facilitate the process. The considerable labor costs approximately account for the $98 (10% of product cost) processing fee. We appreciate your consideration and cooperation.

Q: (Continued from above) How do I transfer the ‘effectiveness guarantee’?
A: If customers are not satisfied with the results within 2 months of wearing the shoes, they may contact their original recruiters to initiate a transfer. The shoe set must be returned in its entirety (including Foot Arch Corrector, shoes, information folder, warranty card, receipt, and health guard), turn in a new customer’s foot print, and pay $98.

Q: What is the 10-year warranty offered by GoodARCH?
A: GoodARCH offers customers a 10-year warranty for Foot Arch Correctors under normal circumstances of use. If use leads to warping of shape, flattening or other issues that reduce effectiveness, you can make an exchange at no charge. If they are lost or damaged for any other reason, such as fire or chewed by a dog, you must purchase another pair yourself for a fee of $200. If you pass away or become unable to wear the Arch Correctors due to injury before the 10-year warranty expires, GoodARCH will allow them to be inherited. When the customer is a child, their continuous growth dictates that their foot arches have not fully matured. Thus, GoodARCH is committed to providing Arch Corrector exchanges for them until the children are of age (18 years old). (If the shoes become too small as their feet grow, they must replace the shoes themselves).   

Q: (Continued from above) What is the procedure for warranty inheritance?
A: If the customer passes away or becomes unable to wear the Arch Correctors due to injury before the 10-year warranty expires, GoodARCH will allow them to be inherited (restricted to direct blood relatives). They can be handed over to the recruiter or to the company to initiate the inheritance procedure. Firstly, the foot arch set must be returned in its entirety (including Foot Arch Corrector, information folder and warranty card), a Foot Print of the Inheritor must be turned in, and $98 must be paid. Unless a special reason pertains, those who do not return the Arch Corrector must pay a fee of $200, the same amount as purchasing another pair of Arch Correctors.

Q: What exactly is the lifetime service offered by GoodARCH?
A： Everyday people ceaselessly walk, carry objects, and, like a car, must bear burdens. Every 3000 miles, a car is in need of alignment and maintenance service to prevent breakdowns. People are the same. The lifetime service that GoodARCH provides is meant to realign the physical structure of the foot arch. Otherwise, the product’s effectiveness may be adversely affected.

Q: What are GoodARCH’s business hours?
A： The company’s business hours are Monday through Friday, 9 a.m. to 7 p.m., Saturday from 11 a.m. to 5 p.m. We do not operate on Sundays.

Q: Does the company consult physicians for diagnoses?
A: The company does not utilize physician diagnoses, only the professional training of Foot Arch Fitting Specialists, as well as the Foot Arch Health and Comprehensive Scientific Health Regimens advocated by experts.
Our products are non-invasive, and their effects are governed by physics. They are Class I medical devices that can be used without a physician’s diagnosis or prescription.

Q: I live in the U.S. but my family members all live in Taiwan. Can I refer them to GoodARCH shoes?
A: Of course you can. You can fill out an International Referral Information Form and give it to the U.S. office to fax to the Taiwan office. The Taiwan office will appoint a “Surrogate Recruiter” based upon the provided International Referral Information Form to provide service and make Foot Prints. Please make an additional note that these customers will be counted as Taiwan customers, who do not have the rights to refer friends or family members in the U.S.
The customer’s bonus will be issued in accordance with Taiwan’s International Recruiting rules.
    ※For the first referral, the International Recruiter (U.S.) receives: NT 9000 ($282.00).
    ※For the first referral, the Surrogate Recruiter (Taiwan) receives: NT 5000 ($156.00).
    ※The International referral does not count toward any of the organization’s points. It is independently calculated.

Q: Can I place an order in Country A and have the merchandise delivered in Country B?
A: No matter which country Distributors do business in, they should always uphold a standard of fairness. Every country abides by its own regional restrictions. Distributors should not envy the convenience of doing business in Country A, or recruit Country B to deliver for them. Taiwan and the U.S., especially, are countries that implement the MLM system. If these two countries recruit other countries to deliver for them, this could cause disturbances for markets and Franchises. In addition, the MLM system used in Taiwan and the U.S. is governed by its own regulations. Once an “International Referral” order has been placed, and headquarters have appointed a local leader to handle and oversee it, you cannot request to be changed to the “International Business” model after the order has been completed. Otherwise the company cannot justify the matter to the Distributors they appoint.

Q: I live in the U.S. and wish to have my bonuses calculated according to the U.S. system. Can I help pay for my family members who are in Taiwan?
A: Of course you can, but you must ask your family members in Taiwan to personally visit the Taiwan branch office to complete Foot Prints and the following product delivery and other services. Please note: if your business activities are based in the U.S., you do not have the rights to refer friends or family members in Taiwan.

Q: What types of services are provided at outlet stores?
A: Our outlet stores possess the expertise of Foot Arch Fitting Specialists to help you make a Foot Print, try on shoes, make adjustments, etc. For the sake of maximizing quality and efficiency of service provided by our service staff, our outlet stores, outside of delivering new shoes and performing adjustments, cannot provide Foot Chart explanations or blood circulation tests. For these two services, please contact your up-line leaders for assistance.

Q: I’d like to join the GoodARCH business. How can my recruiter assist me?
A: Your recruiter possesses more experience. They can provide you with more information to help you smoothly expand your business. Furthermore, those of Engineer level and above who have taken courses typically have the capability of making Foot Prints. Those of Franchise level and above, in addition to making Foot Prints, also have the capability to provide product demonstrations and analyze Foot Prints.

Q: I am a Distributor. How can I log into the company system to inspect my organization?
A： First enter the company’s homepage at http://www.goodarchusa.com, then click  the “Members” area. Enter your username and password (the first time you log in, both your username and password are your warranty card number). The first time you log in, please be aware that the system will ask you to immediately change your password. Afterwards, it will ask you to log in again. Then, you will be able to access the system and inspect your organization. 

Q: What kind of courses does the company offer? When are training classes held? How should I study?
A： The company provides a great variety of training classes. There are Distributor Training, Engineer Training (divided into Beginning, Intermediate, and Advanced levels), Franchise Engagement Drill Classes, Acupoint Regimen and Health Seminars, etc. You can consult the online calendar for a schedule of classes. We encourage Distributors to attend classes regularly, to listen and to gain a greater understanding. Even if they’ve heard it before, they can treat it as a review. Lesson plans all include a time schedule. You can request to see the monthly calendar at the front desk. You are welcome to invite new friends to participate as well.

Q: I would like to join the GoodARCH business. Where can I learn about the compensation plan?
A: You can inquire about it from your recruiter, or attend the company’s courses to further your understanding, or you can always find compensation plan charts provided at the front desk. Otherwise, once you turn in your W-9 form and Distributor Agreement Form to officially become a Distributor, the company will give you a copy of the “Operations Handbook” and a “Lifetime Learning Passport” to aid you in your business.

Q: I’ve placed an order for shoes, but decided I’d like a different style on the day of delivery. May I switch to a different shoe style?
A: Normally this is not allowed. Since a foot arch-fitting specialist selected the style for your first pair of shoes, that style should produce the best results for your feet.

Note: The information on the printed version can be updated or changed without notifying the public. Please refer to GoodARCH’s website for current information.
      1/1/2012 2nd Edition